We recognise the uncertainty that the COVID-19 pandemic is causing globally, so we want to assure you that we are doing all we can to keep everyone safe and continue providing excellent care to our patients.
What are we doing?
As a specialist medical practice with a private on-site treatment room, we already have comprehensive and strict hygiene and infection control policies to ensure the safety of our patients and staff. In response to COVID-19, we are going above and beyond all recommended precautions.
- Screening all patients prior to booking and attending appointments.
- Ensuring that all our staff are well, not using public transport to commute to work, practicing proper social distancing, and requesting them to stay home if they are feeling unwell.
- Maintaining social distancing, including in our waiting rooms and reception areas.
- We already have best practice infection control and sterilization protocols, but we have put further emphasis on this and implemented additional cleaning measures for common areas, including frequent sterilization of all surfaces/pens after patient use.
- Checking the temperature of every patient upon arrival. We do so with a non-contact thermometer that scans the middle of the forehead.
- Removed all newspapers and magazines from the waiting room.
- Hand sanitizer available at reception.
- Strict protocol surrounding patient contact – you will only be touched if absolutely necessary, consultants will wear disposable latex gloves and wash their hands immediately before and after.
- All ultrasound equipment is thoroughly cleaned, sanitized, and sterilized before and after each scan.
- Our treatment room continues to be a sterile environment with new, disposable sterile equipment used for each patient.
- Ensuring we’re up to date with the latest government advice and constantly reviewing and updating our Response Plan in line with this advice.
As a medical practice we are currently able to continue trading but the health and well-being of our patients and staff is at the forefront of our mind and has led to us adopting these extra precautions as detailed above. Due to the rapidly changing nature of the situation here in Australia, we are closely monitoring all information and recommendations provided by state, federal and international health bodies, and will notify you if we are temporarily no longer able or willing to trade.
Can I still make an appointment?
Yes, of course. We are open as per usual and continue to operate to the highest standards of hygiene and sterilization. We will continue to go above and beyond to help our patients achieve relief from the debilitating symptoms of venous insufficiency. To book an appointment, please contact the practice on (08) 9200 3450 or visit our website.
If you have an appointment you feel you would rather reschedule please let us know so we can make the appropriate changes to staffing levels and other booked appointments.
What can I do to help?
If you are experiencing any symptoms, including a fever or signs of respiratory illness (cough, shortness of breath, etc.), have come into close contact with someone with a confirmed or suspected case of COVID-19, or you have recently travelled overseas, we ask that you please contact us to reschedule your appointment.
If you are well and coming in for your appointment:
- Please sanitize your hands with the sanitizer provided immediately upon arriving.
- Comply with our policy of checking the temperature of every patient on arrival. If your temperature is above 37.5˚ we will need you to leave immediately and reschedule your appointment.
- Observe 1.5m social distancing in the waiting room/at reception. We have plenty of seating and often minimal crossover between patient bookings.
- Please do not use public transport to travel to your appointment as the risk of exposure is far higher than if you were to travel in a private vehicle.
- Please attend your appointment alone. If this is not possible, please limit to 1 support person to ensure we adhere to social distancing protocols.
These are confusing and challenging times for all. We extend our thoughts to all our patients and their families, and will keep you updated if regulations change further.
From all of us here at The Vein Clinic,
stay safe, keep well, and take care.